Hm revenue customs handling telephone enquiries report by the comptroller and auditor general hc 211 session 2009 2010 15 january 2010 the national audit office scrutinises public spending on behalf of parliament the comptroller and auditor general amyas morse is an officer of the house of commons he is the head of the national audit office which employs some 900 staff he and . Hm revenue customs handling telephone enquiries report by the comptroller and auditor general hc 211 session 2009 2010 15 january 2010 4 summary handling telephone enquiries summary introduction 1 in 2008 09 hm revenue customs the department answered over 62 million calls through its 31 contact centres which provide a range of services from ordering forms to dealing with . Hm revenue and customs performance in responding to calls has been poor in 2008 09 hmrc answered only 57 per cent of the 103 million calls to its main helplines compared to an industry standard of 95 per cent callers waited on average two minutes and nearly four minutes in peak periods to speak to an advisor and yet contact centre staff spent only 38 per cent of their time handling . Auditor general session 2009 hm revenue and customs handling telephone enquiries hmrc seems to be going in the right direction seeking strategic savings by reducing face to face interaction where the job can be done by telephone or online however this may not be much comfort if yours was one of the 43 per cent of calls which. Handling telephone enquiries hm revenue and customs report by the comptroller and auditor general session 2009 nov 23 2020 posted by frank g slaughter media text id 21108d618 online pdf ebook epub library 2020 posted by zane grey media text id 21108d618 online pdf ebook epub library responsible for the collection of taxes the payment of some forms of state support and the
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